Wednesday, November 12, 2008

Customers Confounded Counting

I had a great day at work for the most part. My manager Fred was working, along with another supervisor Frank. Fred and Frank are awesome.. Together they might be the coolest thing sense sliced bread. The "for the most part." is because I was literally flabbergasted by a customer. He ordered a quad grande white mocha and a chocolate chip cookie. Total: $6.45. He puts a dime and two nickes on the counter and pulls out 6 crisp new one dollar bills. Awesome... except thats only $6.20, so I look at him. Six dollars in my hand and the change on the counter, and I repeat the total. "thats $6.45 sir." ::smile::. he looks at me like I'm an idiot and points to the change on the counter. and I said, "you gave me $6.20 sir" ::smiles:: he looks blankly at me... looks at the change and says "no. I gave you $6.45... you forgot the change on the counter" suggesting that I either dont know the international sign for "look" when he pointed to the change the first time, or that I'm stupid and cant count. so I tell him. "thats a dime and two nickles" (what else was I supposed to do? I mean keep in mind this has already been a 4 minute transaction) He gets his face about 6 inches from the change and says "O. I thought one of those nickles was a quarter." PICKS UP THE NICKLE and puts down a quarter. I look at him... speechless. I now have $6.40. $.05 short of what I needed. ::sigh:: "Sir this is $6.40." (a line has now formed behind him.) I grabbed a nickle from the tip jar and told him to have a nice day. he gets upset and says "I can pay for my own drink." puts a nickle in the tip jar and judging by his 'dissatisfaction' from my service throws all the change in his pocket into the tip jar.
i swear you cant make this stuff up.

Tuesday, November 11, 2008

Roaming Riffraff

in the most recent of weeks i went to work. as nature would have it at some point in my shift I had to use the little baristas room. I walked in and (no joke) there was water EVERYWHERE. I walk out and ask George (a particularly vexatious partner) what the hell happened. he shrugged and said "some lady took a shower in the bathroom this morning." a shower. a shower?!? I will put aside the anoyance of the fact that George knowing there was water all over the floor did nothing, and focus on the main issue, which is of course people showering in public restrooms. (bothersome baristas will be another entry im sure.) now I'm not insensitive to those less fortunate then myself, I will give them a free cup of joe when I ask them to stop asking patrons for money, I will even keep a strait face while they dig through the ash tray for left over ciggarette butts, but I do draw a line on bathing in my place of work, not only because of heath issues, or the fact that she didn't clean up after herself, but mostly because I can not grasp... no matter flexible, one manages to effectively bathe in a sink no larger then a square foot. my guess is she flung water all over the bathroom floor and rolled around.

(916) 453-1482 thats St. Johns Women and Childrens shelter.... I'm sure they can clean you up a bit... they might even have a towel.

Welcome

hello. for those of you who dont know my name is MeShell. and I work for the wonderful company Starbucks. Just so we dont get into any crazy bussiness my store is the awesome one in Sacramento, to put into perspective how vague that is exactly,there are 10 stores in a 5 mile radius of my store. I will be using fake names for every partner that I work with. not beacuse I care, but because it will be fun. and I reserve the right to rename them at any given time... to keep you on your toes or just because I have come up with something a little more cleaver then the one I used before. ie. even though my managers name is Josh I will call him Fred... (Josh isnt my managers name.) see? If you have ever worked in customer service, especially Starbucks, then WOOPTY will you understand the maddness that is world. Enjoy.